Email Campaigns - update expected behavior
- This is a new issue - previously I could set up multiple bulk mail campaigns and they wouldn't send to the wrong people later
- You're offering a bulk mail service, but then saying that I have to accept that the system will change the list I have selected and the email will be sent to the wrong people - it's frankly not OK
- The only 'solution' you are offering is that I should wait until the end of each 1000 emails and then set up another email, obviously not a reasonable or practical expectation - OR that for each bulk email I send I should create a new list. So if I email 100,000 people in a week I should create and then delete 100 lists in that week also - obviously not a manageable or reasonable expectation, and even if I would accept setting up and deleting hundreds of new lists on a weekly or monthly basis that would leave room for a lot of human error.
- Once you set up an email campaign, the system should send it to the people you have selected - it's quite simple. If that can't be done I really don't know if I can continue with the service, as it's just not OK to be at risk of sending emails to the wrong customers and clients.
This is a glitch that only started to happen recently, and it's one that you really need to resolve. Please take another look, urgently please. Sales are hard enough as it is with Covid without being slowed down like this from a major systems glitch.
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AdminMaria Herrell
(customer experience manager, Pipeline)
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